Refund policy

6.          Right of cancellation

6.1.       Right of cancellation: As a consumer, the Customer has the right to cancel this contract within fourteen days without giving any reason.

6.1.1.      The cancellation period is fourteen days from the date on which the Customer or a third party named by the Customer, who is not the carrier, has taken possession of the products.

6.1.2.      In the case of a contract for several products ordered in a single order and delivered separately, the cancellation period is fourteen days from the day on which the Customer or a third party named by the Customer, who is not the carrier, has taken possession of the last product.

6.2.       There is no right of cancellation for products that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery.

6.3.       To exercise the right of cancellation, the Customer must contact

PATAAKA GmbH

Untersbergstraße 104

5084 Großgmain

E-mail: info@pataaka.at

with a clear declaration (e.g. letter sent by post or e-mail) of the decision to cancel this contract. 

6.4.       To meet the cancellation deadline, it is sufficient for the Customer to send the notification of the exercise of the right of cancellation before the cancellation period expires.

6.5.       Consequences of cancellation: If the Customer cancels this contract, the Seller must refund the Customer all payments that the Seller has received from the Customer, including the delivery costs (with the exception of the additional costs resulting from the fact that the Customer has chosen a different type of delivery than the cheapest standard delivery offered by the Seller), immediately and at the latest within fourteen days from the day the Seller receives the Customer's notification of cancellation. The Seller will use the same payment method for the refund that the Customer has used for the original transaction, unless expressly agreed otherwise; in no case will the Customer be charged any fees for the refund.

6.6.       The Seller may refuse to refund the Customer until the Seller has received the products back or until the Customer has provided proof that the Customer has returned the products, whichever is the earlier.

6.7.       The Customer must return or hand over the products to the Seller immediately and in any case within fourteen days at the latest from the day on which the Customer informs the Seller of the cancellation of this contract. The deadline is met if the Customer dispatches the products before the period of fourteen days has expired.

6.8.       The Customer shall bear the direct costs of returning the products. The Customer shall only be liable for any loss in value of the products if this loss in value is due to handling of the products that is not necessary for checking their condition, properties and functionality.

7.          Warranty and compensation

7.1.       If a delivered product is defective, the Customer has the right to assert warranty claims within the statutory warranty provisions.

7.2.       If a product arrives in a damaged condition or the Customer wants to make a complaint, the Customer is asked to contact the Seller’s customer service as soon as possible (we.care@pataaka.at) by attaching images and the respective order number. The Seller will inform the Customer about the further procedure via e-mail.

7.3.       All claims for damages are excluded in cases of slight negligence. This does not apply to personal injury or damage to items accepted for processing.